Ontec offers its customers a comprehensive support service and solution for equipment maintenance, servicing and risk management. With OntecRTS, you build, strengthen and maintain a high level of security for your company. You have access to multi-channel support, fast spare parts service and scheduled preventive maintenance that save time and costs. In addition to maintaining a high level of data security, OntecRTS includes remote support and round-the-clock telephone service, ensuring that your production runs smoothly in all situations.
Flexible maintenance services as needed
OntecRTS
Professional support available up to 24/7
- Our own staff handles support requests professionally
Multi-channel support
- We use modern tools and digital solutions
- On-site service personnel if needed
Monthly, quarterly and annual maintenance
- Predictive maintenance
Fast response time and local service
- Emergency number and personal customer service
- Predictive analytics and remote monitoring enable fast response times
Flexible service model
OntecRTS is always designed on a customer-specific basis. The necessary measures are mapped out together with the customer in the kick-off meeting. The result of the cooperation is a service based on the customer’s requirements and minimizing operational risks. Flexibility in the service is also brought by the scalability of operations to suit changing situations.
In addition to the domestic market, Ontec also operates in the Nordic countries. The company’s office is in Kotka, where support services are also provided by our own personnel.
Benefits for the customer
Our staff are experts in software and control systems
- Always professional support available
Multi-channel support enables flexible response to support requests
- Customer-specific planning based on a needs assessment
Predictive analytics and remote monitoring enable fast response times
Predictive maintenance program ensures trouble-free production
- Identifying risks and preparing for them
- Cost effectiveness
- Proactive and quickly available maintenance reduces the costs associated with major repairs and production downtime
Multi-channel support
- We use modern tools and digital solutions
- Predictive analytics and remote monitoring enable fast response times
Product lifecycle management
- Preventive maintenance and risk management maximize the product life cycle for customer use